Complaints Policy:

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be a time where our customers may not be completely satisfied. To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 0208 579 8024, or write to us at 64 Westfield Road, West Ealing, London W13 9JA, or email us at info@westlonelectrical.comand we aim to respond within 7 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader, we use Ombudsman Services Ltd for Dispute Resolutions. In the unlikely event we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to the Ombudsman Services Ltd. If you wish to do so, please contact Which?

Trusted traders in the first instance on 0117 981 2929.